OpenAI transcriber and Polish language
# support
b
GPT-4o Transcribe and GPT-4o Mini transcribe in Polish language spit out complete nonsense every time. I've tried everything, providers like Eleven Labs work fine but I have to use OpenAi as transcriber. Is it Vapi's fault?? About a week and a half ago OpenAI was working just fine, recently it started transcribing complete nonsense. Example client says: I'd like to book an appointment on friday. And OpenAi would transcribe it into something like: Today. We have. Rock. Neil Armstrong, Peanut, Very Well Aunt
v
Action Step: Go to your Vapi dashboard, select your assistant, and check the Transcriber settings. Make sure the correct model and language are selected (e.g., try switching to a different OpenAI model or explicitly set the language to Polish if possible). If the issue persists, review the call logs under
Observe > Call Logs
to document the problem and consider reporting it with call IDs for further support.
This helps determine if the issue is with the model configuration or a provider-side problem. (Reference: [Debugging voice agents documentation](https://docs.vapi.ai/debugging)) Source: - [Debugging voice agents documentation](https://docs.vapi.ai/debugging)
c
Please share your call id, where you are facing this issue
b
019d4d2f-6d0a-7cc1-8a9b-872b2d968b58
Here it is
As you can see in the screenshot (user which is me) is transcribed to ,, Good morning we are happy that you're with us, is anybody in here left" which makes no sense because in reality I said ,, Hello I'd like to book an appointment for tomorrow at 1 PM". So the transcription is completely wrong
Language of the transcriber is set to Polish
c
Hi, This appears to be an issue with the transcriber during generation. We recommend the following: 1. Add a fallback transcriber: right now your
fallbackPlan.transcribers
is empty (
[]
). If GPT-4o Transcribe fails or produces poor transcription, there is currently nothing to recover from it. Please add Deepgram as a fallback transcriber so the call can continue more reliably. 2. Check microphone permissions before the call connects: if you are using web calls, please make sure the browser has microphone access enabled before starting the call. Missing permissions can also cause transcription issues or empty inputs.