Hi there. I have developed Voice Automation Platform for Law Firm Intake. I was roled as Lead Voice AI Engineer & Conversational System Architect. I built an AI voice agent for Casegen automating client intake for personal injury law firms 24/7. The system conducts intelligent legal intake developed with a practicing attorney, capturing case details with paralegal-level thoroughness. Technical implementation: Vapi conversational AI with streaming responses, Twilio telephony integration, specialized legal prompts for intake qualification, intelligent call transfers, multilingual support (English/Spanish), automated notifications with transcripts and AI summaries. The Challenge Law firms faced five critical intake problems: - Manual bottlenecks — attorneys personally answered every call, spending hours on screening instead of billable work; - After-hours gaps — nights, weekends, and holidays meant missed calls and lost cases; - Inconsistent quality — intake varied depending on who answered, with staff forgetting critical questions; - Disconnected systems — no centralized way to review calls, transcripts, or case details; - Language barriers — firms needed fluent English and Spanish intake with consistent quality. https://cdn.discordapp.com/attachments/1250073483308826687/1490757287101464708/663d9457-13e7-49e7-8f0e-907fa5902c22.png?ex=69d5376a&is=69d3e5ea&hm=b341359da35e3dabaf346beb5b4d4c3fd8eb5d3be4242aa0047a2d1ab5482e78& https://cdn.discordapp.com/attachments/1250073483308826687/1490757287529156678/fcd11e1a-1f2f-4d01-9615-854afbc1f114.png?ex=69d5376a&is=69d3e5ea&hm=e24ccc4f67ad96f79634a029c7870f54405c999827a31883fa17fa02e7418a19& https://cdn.discordapp.com/attachments/1250073483308826687/1490757288082935878/955c1d12-32ff-4b8f-8f73-a1030391a6f2.png?ex=69d5376a&is=69d3e5ea&hm=d0897fce5aa6f9bf92fa11dd86f07e8b2b3d3f6f1658b69b234a3c9cfc9f5067& https://cdn.discordapp.com/attachments/1250073483308826687/1490757288711946240/549359de-3337-4d8e-85ff-f18bbbbebffd.png?ex=69d5376a&is=69d3e5ea&hm=8240e201685859eb673cb63d221ca7b809e58853ec74be55190405ac0e3143e6&