Please help me get back into my account. I requested, "forgot password" but i never get sent the link. I was just booted off the dashboard and tried to log back with my credentials and couldnt log back on.

To resolve your login issue, please contact Vapi support with the following information:

Email: [your email address]
Issue: Unable to log in to dashboard and not receiving password reset email
Description: I was booted off the dashboard, cannot log in with my credentials, and do not receive the password reset link.
Screenshot: [attach any error messages if possible]

Send this report via the [Vapi support page](https://docs.vapi.ai/support) for the fastest assistance. Providing these details will help support resolve your issue quickly ([documentation](https://docs.vapi.ai/issue-reporting)). Source: - [How to Report Issues Effectively (Vapi Documentation)](https://docs.vapi.ai/issue-reporting)

I did and only got a vague response

please share your register email id

- 📞 Phone: 909-304-6510 - 🤖 Assistant: Neo (f566d90a...) - 🔑 API Key: e1207465... Ron.sosa@reactionrealty.com

Hi, We do see no account created via email: Ron.sosa@reactionrealty.com at our end. Can you please share SS what error you are getting when using the same email to login.

https://cdn.discordapp.com/attachments/1490816706623307929/1491420776086372512/IMG_2078.png?ex=69d7a156&is=69d64fd6&hm=a5a2cd5dca886db52f7479f9480d085ce736cfbb94684b2c0eba2134b5f1d9cf& https://cdn.discordapp.com/attachments/1490816706623307929/1491420776367394968/IMG_2072.png?ex=69d7a156&is=69d64fd6&hm=df0a4726f81c5b03a91d93f480d947b9742416bbd2a4a748f0246d1683b8e4a8&

Hi, Let me escalate this issue and check if there is any instance of your account and we can help you better.

Any idea what happened?

Hi, could you please register again at your convenience? Once that’s done, I’ll send you a magic link so you can log in smoothly. Please let me know once you’ve completed the registration

Ok, done!

Hi, we have send you the magic link. Please try to login. We will provide you a coupon code for credits. Thank you

i never received it, what email did you send it to??

Hey, we have send the link again on Ron.sosa@reactionrealty.com

what happened, why was i booted off and my configuration with my AI assistant Neo is gone!

Hi Inkansun, We’ve added the credits to your account. Also, please note that accounts are not deleted from Vapi’s end. If an account is missing, it is usually deleted from the user’s side or by another member added to the org.