Hey, this looks like a Vapi–Twilio sync issue where calls complete on Twilio but Vapi isn’t receiving or processing the callback—hence the stuck “in progress” and no transitions. I can help you debug this quickly by checking your webhook config, event delivery, and fallback handling to stabilize production. Feel free to DM me to fix this All tho I am not from Vapi Support but if you don't mind I can help @Pardeep Singh