Calls are okay but there is no transcript, no str....
# support
m
Hello everyone, For the past 15 hours, while assistant conversations have gone smoothly, I'm receiving absolutely no results such as pcap, transcript, voice file, or structured output. I'm only seeing the message "Call.in progress.sip completed call". Am I the only one experiencing this, or is it a general problem? We've been working seamlessly with NetGSM infrastructure from Türkiye for 8 months, and this is the first time we've encountered such a situation. Also, when I look at the webhook logs, I don't see any problems. I filtered by call ID and everything appears as 200 OK. Request, response, miscellaneous everything looks ok, but i can share detailed each of them. I'm attaching some screenshots. Thank you very much in advance for your support. https://cdn.discordapp.com/attachments/1491294723032219768/1491294723422556261/image.png?ex=69d72bf0&is=69d5da70&hm=48cf5d27f0d3b661fcfa729222955578a865023c20eb2cb8aa76611ef77249ee& https://cdn.discordapp.com/attachments/1491294723032219768/1491294723896250388/image.png?ex=69d72bf1&is=69d5da71&hm=579af8dc1b4fb9cfdb5f2c64ef287e93a7618720b3185539e67795609f593c8b& https://cdn.discordapp.com/attachments/1491294723032219768/1491294724441505852/image.png?ex=69d72bf1&is=69d5da71&hm=a27d95b63db60beaf64e30d6d59a6a522def3c91e12a693c395da2471528dac0& https://cdn.discordapp.com/attachments/1491294723032219768/1491294724982837308/image.png?ex=69d72bf1&is=69d5da71&hm=c5f3536280ece38c1cc1d147c297a66801059d6b80637feb66a72f9e5ba7e73b&
s
We're aware of an ongoing issue affecting some calls and our team is actively working on resolving this and processing the backlog. Affected calls should update once the queue clears. New calls are being processed correctly, so any calls made going forward should reflect accurate data. We appreciate your patience and apologize for the inconvenience.
Hi there, Thank you for reaching out!
m
Oh thats great, you made my day with this explanation, thanks, have a good one!
c
No worries! If you face any further issues, feel free to open a new ticket.