Error in Phone Numbers section
# support
l
Hi team! I’m running into an issue with the dashboard. Every time I try to access the Phone Numbers section, I get a "Something went wrong" error page (see screenshot attached). Could you check if this is a platform-wide bug or something specific to my account? If it's on my end, I'd love to know how to fix it since it's the first time this has happened. Thanks for the help! πŸ™ https://cdn.discordapp.com/attachments/1491752163485945996/1491752164157292596/vapi.PNG?ex=69d8d5f7&is=69d78477&hm=1b752cc5fa67b439632fdbfe2157d97bb17bdad904afe3743d2cd0be8f5f6fcb&
m
That usually points to a fetch issue or misconfigured phone number on VAPI, not just a random glitch. Try a hard refresh or another browser, then check if your numbers (especially BYO) are still properly linked. If it’s still failing, it’s likely account-specific, I can help you debug it directly. Did this start after adding the BYO number? @Littyy
z
Its with me as well
Our all operations are down we tried buying a number from vapi own system and same issue kindly check its not a hard refresh issue its your internal system problem
@Matt
The Issue: Every time I open the Phone Numbers section, I get a full-page "Something went wrong. This incident has been reported." error. The entire UI freezes and nothing is clickable. What I've Already Tried: β†’ Refreshed multiple times β€” same error every time β†’ Checked here on Discord β€” multiple other users are hitting the exact same wall β†’ Waited β€” still no fix Console Errors (this is a platform-side fault, not my account): ❌ Failing Cloudflare challenges β€” repeated failures hitting challenges.cloudflare.com ❌ Constant net::ERR_QUIC_PROTOCOL_ERROR warnings flooding the console ❌ HTTP 429 Too Many Requests from api.vapi.ai/events β€” the frontend is stuck in an infinite, unthrottled retry loop against your own API with no backoff The 429 loop is the smoking gun here β€” the dashboard is hammering your backend and locking itself up. This is clearly an infrastructure/backend issue, not anything on my end.
l
Thanks for the feedback. Actually, that BYO number has been set up and working perfectly for over a month now. I haven't changed anything recently, it just started crashing today out of nowhere. I've already tried the hard refresh and different browsers, but the 'Something went wrong' screen is still there @Matt
u
Same issue
c
For now, please switch to the weekly option, as this issue is currently only affecting the daily setting. Our team is aware of this and is working on a fix. We appreciate your patience in the meantime.