I have entered my ElevenLabs API key into the Vapi integrations page and when I go to Voice Library, nothing appears. When I remove the key, all of the default ElevenLabs voice IDs are there. The API key has full ElevenLabs access and it appears that Vapi is hitting the Elevenlabs API sucessfully. I have also tried switching to the daily Vapi channel. When I try to manually add a voice ID, it says the voice already exists. Any ideas? https://cdn.discordapp.com/attachments/1491922976466014238/1491922976772194485/image.png?ex=69d9750c&is=69d8238c&hm=271109a1cf4a07dd18520d095f31497f35081c258751c88fdf169f328d2303cd& https://cdn.discordapp.com/attachments/1491922976466014238/1491922977468452895/image.png?ex=69d9750c&is=69d8238c&hm=08dcc3a798a931358bb8732c67d7c99de3b4c7784ae536d5f5c5db776b6f5d04& https://cdn.discordapp.com/attachments/1491922976466014238/1491922977753796628/image.png?ex=69d9750c&is=69d8238c&hm=a6f8e597372cc60d2c81f802a5639c5bae51000ebc75397f28dd2ee015a57e0f& https://cdn.discordapp.com/attachments/1491922976466014238/1491922978030616777/image.png?ex=69d9750c&is=69d8238c&hm=7288d6625a8e88b63a91e388094c2a5b104869cde00e2bc800e37ec9adc6e2b9& https://cdn.discordapp.com/attachments/1491922976466014238/1491922978340868126/image.png?ex=69d9750c&is=69d8238c&hm=0a3f560f4dd4b43d9c10d0e7abc87c1b350ab1c33349ac40f7fc179a0a113327&

This looks like a sync/display issue between Vapi and ElevenLabs, not a problem with your API key. The fact that default voices show when the key is removed, but nothing appears when it’s added (even though the API is being hit), usually means Vapi isn’t properly mapping or rendering your ElevenLabs voices in the UI. The “voice already exists” message confirms the voices are actually being detected in the backend it’s just not reflecting in the Voice Library. This has come up before and is typically a platform-side issue. I can help you verify it quickly from logs or test calls if you want to be 100% sure before escalating it. @kevinmtu

Thanks for the reply! Yeah, definitely seems like something with the link between Vapi & ElevenLabs. Do you know what the escalation process looks like?

we are looking into it. will get back to you shortly

Same issue as @kevinmtu . This is a bug with Vapi because I have I have confirmed via cURL that my API key has full access in ElevenLabs. I also think that @kyle response doesn't work. When you do this, the logs show the voice not found and the call drops.

can you provide a call id so we can review the logs? and was this call performed with your elevenlabs API key imported into VAPI?