Allen
04/11/2026, 5:36 PMphone-call-websocket.aws-us-west-2-backend-production-weekly2.vapi.ai/{callId}/transport and gets no response. SIP is clean (200 OK, PDD 102ms) — purely the media handshake fails.
VAPI dashboard for affected calls:
- ended_reason: customer-did-not-answer
- messages_count: 0
- no recording/transcript
- Start Time = N/A
- end-of-call-report arrives ~6 min later.
- Create-call itself returns 200 queued with a valid call ID — failure is downstream of that.
Looks like infra, not config:
- Intermittent, same config/assistant — some calls work, some don't
- Much worse under concurrency
- Affects multiple unrelated accounts
- Started cleanly at one timestamp, no deploy on our side
- Our numbers were moved weekly1 → weekly2 morning of Apr 7, ~36h before failures started
Tried:
- Switched to Daily → rapid-fire tests all worked
- Switched back to weekly2 late Fri night → also worked
- Can't tell if it's fixed or just quiet Fri night
Questions:
1. Anyone else on weekly2 / Weekly channel seeing WS handshake timeouts the last few days?
2. Anyone found a way to get moved to / stay off a specific weekly cluster?
3. Anyone noticed weekly2 get better in the last ~18h?
Customer demo Monday on this infra, support ticket open, mostly hoping someone recognizes this. 🙏