Billing within a org
# support
u
My company has set up a organization. When we add funds it doest disperse to all the accounts, just the account that was able to disperse the funds. Is there a way to change this? Maybe I can get into a call with someone from support so they can see exactly what I am referring to?
s
Hi, thanks for reaching out.
Just to clarify how Vapi's billing works - funds are tied to the organization level, not individual user accounts. All members within the same organization should be drawing from the same balance.
Could you clarify a couple of things so we can better understand what you're seeing: 1. Are the accounts you're referring to separate organizations, or are they all users within the same organization? 2. When you say funds don't disperse to all accounts, are you seeing different balances across accounts, or are some accounts unable to make calls?
This will help us determine if there's a misconfiguration or if the accounts need to be consolidated under one organization.