Calendar Entree Times
# support
a
I'm having a ton of issues with my Google Calender not providing the correct date. I am having the following issues: - AI agent booking calender appointments in the past - Confusing the date with the day. For example, if it's Monday the 13th of April. The AI agent will sometimes say Tuesday the 13th - Double booking. Sometimes the AI agent will book two appointments on the same date Is there a generic system prompt I can use to clean up these errors. I've used Claude to help write this not having any success. I have sevreal logs and IDs I can share.
a
This looks more like a logic and validation gap between your AI agent and Google Calendar, not just something a system prompt can fix. From experience, issues like wrong dates, past bookings, and double bookings usually come from missing date normalization and timezone enforcement, plus no final validation before creating the event. I’ve helped fix this by tightening how the AI interprets dates and adding a small validation layer before anything is pushed to the calendar. If you can share your logs or setup, I can quickly spot where it’s breaking and help you clean it up properly @Ackerman
s
Hi, thanks for reaching out.
Could you please provide some of the affected call IDs so that we can investigate this further?
a
Thank you for making the changes. I will make some tests and get back