URGENT — 54% of outbound calls failing today
# support
v
Hey team, urgent production issue — already emailed support but need faster eyes. ~54% of our outbound campaign calls today (Apr 15) are failing silently with endedReason: call.in-progress.sip-completed-call. Carrier returns SIP 200 OK but zero media, zero duration, $0 cost, empty transcript. 370 of 685 calls across 13 campaigns, flat rate all day. Same assistant + same BYO Telnyx trunk was fine before today. Telnyx status is green, ruled out on our side. Sample call ID: 019d91ad-f728-7bb1-a189-ad452f2a4165 Org ID: d3b60a7c-6a05-455e-b572-4e009589f6c8 Looks like an SDP/RTP regression on Vapi's SBC. Can someone please escalate? Full details + more call IDs in the email ticket. 🙏
c
Hi there, Sorry for the inconvenience caused. This issue has been escalated to our engineering team, and a fix is currently in progress. It should be resolved within the next day or so. We appreciate your patience, and please let us know if you continue to experience any issues. Best regards, Vapi Support