We’re an Enterprise customer trying to increase concurrent lines. Email support keeps pointing us to the Billing & Add-ons page, but that option doesn’t exist for us (as we’ve already mentioned). Can someone take a closer look at our account and advise how we’re actually supposed to do this?

Hi, We’re sorry for the inconvenience you’ve experienced. Could you please share your Org ID with us? We’re currently looking into this and having that information will help us investigate the issue further. Thank you for your patience.