Hello! Back on 4/7 we were experiencing similar is...
# office-hours
r
Hello! Back on 4/7 we were experiencing similar issues to the one raised by Spotty who noted calls being left in limbo - Ended Reason:
call.in progress.twilio Completed call
. I was informed the issue was identified and affected calls should be resolved once cleared out the backlog, but only 4 of our 42 impacted calls have ever ended since 4/7. Additionally, we seem to be experiencing the issue again intermittently a few hours ago between 6:22am PT and 8:50am PT this 4/15/2026. I followed up to the previous support ticket regarding the remaining outstanding call IDs from 4/7 as well as including the 22 new ones we had seen at the time of email, but I saw this Discord invite link in the automated response so I was hoping there might be a faster response here. Can someone please assist?