Call.in progress.sip completed call Issue!
# support
m
Hey there, unfortunately we still got same error 9 days old calls, no transcript, no voice, no output for successfull calls. Issue is : Call.in progress.sip completed call @Shaunak you told me that "please wait calls are okay and we are solving results in the queue." But still no results we see. Our customers are waiting outputs. Org Id : 9741a043-7590-4ad8-9bc6-5dcc7c451bac Example Call Id: 019d6843-b1b0-7220-adaa-f2fe23a0f695 Thanks for your helps in advance. https://cdn.discordapp.com/attachments/1494239566884765716/1494239567866499203/image.png?ex=69e1e28a&is=69e0910a&hm=6ab72887c30af2765157123ac6c47288ea951192dbf2c989f4cb81ebfd1f0bf1&
Hello there @Vapi is there any update please?
Hello again, is there any update about this issue @Vapi Support Bot @VAPI Tech @Shaunak ?
v
Thanks for providing your Call IDs and organization details. Since "Call.in progress.sip completed call" is not a standard ended reason in the documentation and artifacts are missing, the best next step is to contact Vapi support directly with your Call IDs and account email for investigation. Action: Please [contact Vapi support](https://docs.vapi.ai/support) and include your Call IDs, organization ID, and a brief description of the issue. This will help the team investigate and resolve the missing artifacts for your calls as quickly as possible. For more details, see the [call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason). Source: - [Call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason)
c
Hi, I hope this has been fixed, if any further issues still occur please let us know thanks