Thanks for clarifying! That makes total sense.
Currently I'm not detecting no-answer at all - the call just drops when the agent doesn't pick up. I'm relying only on the VAPI flow right now.
I do have a Twilio number connected to VAPI. Could you walk me through how to set up the Twilio status callback approach to detect no-answer and reroute?
Specifically:
Where do I configure the Twilio status callback?
What does the callback look like when the agent doesn't answer?
How do I reroute the caller back to VAPI after no-answer - do I use the VAPI outbound call API?