Thanks for clarifying! That makes total sense. Cu...
# office-hours
r
Thanks for clarifying! That makes total sense. Currently I'm not detecting no-answer at all - the call just drops when the agent doesn't pick up. I'm relying only on the VAPI flow right now. I do have a Twilio number connected to VAPI. Could you walk me through how to set up the Twilio status callback approach to detect no-answer and reroute? Specifically: Where do I configure the Twilio status callback? What does the callback look like when the agent doesn't answer? How do I reroute the caller back to VAPI after no-answer - do I use the VAPI outbound call API?