Hello! I apologize if this is not the correct channel, but I have recently encountered an issue with one of my assistant calls : My prompt is along the lines of:

As soon as you hear the automated greeting (or any IVR), you MUST immediately dial extension 242 using the DTMF tool. Do not speak while dialing. After dialing 242, remain silent and wait.

The assistant does a great job dialing 242... it's what happens after that I am seeing issues with. I've attached a screenshot of one of the call transcripts... you'll see in the picture, the timestamp my cursor is on is 0:28 which is right around when 242 is dialed. Once 242 is dialed, the system goes "Please Hold" and then eventually a human picks up the phone. The problem is that, for whatever reason, the volume of the human audio is very low or something where the AI agent is unable to hear the human responses whatsoever.... Does anyone have any ideas on how to resolve something like this? Thank you!! https://cdn.discordapp.com/attachments/1228667357849849856/1494436664649580574/Screenshot_2026-04-16_at_4.35.05_PM.png?ex=69e29a1a&is=69e1489a&hm=049bebe583362c8b1fae4e706c3ec06e582cffbe5e4b77894aa33fc81a6faa0c&