When I debug calls to understand why my voice bots are not behaving correctly, the transcript does not appear in the correct sequence. The caller and assistant messages seem to be mixed up or displayed out of order, which makes it difficult to accurately troubleshoot the call flow. I’m also concerned this may be affecting the bot’s behavior during live calls, since the assistant may be receiving or processing conversation context in the wrong order. Is this happening to anyone else?

Yes, I’ve seen this happen before. In most cases it’s a transcript rendering or streaming sync issue rather than the actual conversation context being processed incorrectly during the live call. Delays from STT/TTS providers, async tool calls, or websocket timing can make messages appear out of order in the debugger. That said, it’s still worth checking because if context memory or interrupt handling is misconfigured, it can also affect live behavior. I can help you trace where the ordering issue is coming from and verify whether it’s only visual or actually impacting the agent logic. @Devin

Hi Devin, thanks for reaching out.

@Shaunak 019ddad4-e44f-7000-930d-b3a839d8800c