We had over a thousands production call impacted by the vapi voice outage. We used vapi voice Tara Fallback voice did not kick in

To ensure your fallback voice activates during outages, add a

fallbackPlan

to your assistant's voice configuration. Here’s an example using the API:

json
{
  "voice": {
    "provider": "vapi",
    "voiceId": "tara",
    "fallbackPlan": {
      "voices": [
        {
          "provider": "azure",
          "voiceId": "andrew"
        }
      ]
    }
  }
}

Test your configuration to confirm smooth failover. For more details, see the [Vapi voice fallback documentation](https://docs.vapi.ai/voice-fallback-plan). Source: - [Vapi Voice Fallback Plan Documentation](https://docs.vapi.ai/voice-fallback-plan)

FALLBACK PLAN DID NOT WORK

We're really sorry for the disruption this caused