Hello VAPI Team, Recently we had a call with an Unknown error, could you help us find what was the root cause ? Thanks ! (Call id:

019e0289-713b-7dd3-a0b5-ebc212c0ca6b

)

Unknown Error Guidance The

unknown-error

code means an unexpected issue occurred and the root cause isn't immediately identifiable. The recommended next step is to contact Vapi support with your Call ID and account email for a detailed investigation. Example message to support:

Call ID: 019e0289-713b-7dd3-a0b5-ebc212c0ca6b
Issue: Unknown error occurred during call. Please help investigate the root cause.

For more details, see the [Vapi documentation](https://docs.vapi.ai/calls/call-ended-reason). Source: - [Call ended reasons (Vapi documentation)](https://docs.vapi.ai/calls/call-ended-reason)

Hi Vinwcent, what actually happened: • call connected fine (deepgram, elevenlabs, twilio, custom LLM all clean) • caller asked 3x to speak with "aurélien d'aimé" — assistant kept redirecting to email instead of transferring • caller hung up after 83 seconds (

endedReason: customer-ended-call

) •

successEvaluation: false

because the call goal wasn't achieved → dashboard showed "unknown error" https://cdn.discordapp.com/attachments/1501933432052252744/1503757697315766463/image.png?ex=6a0482fd&is=6a03317d&hm=21a24501c46d6ae1e0c1b30d45120a26ba42a276895b99675381dfd6c1fda2d4&