URGENT Invalid key error
# support
v
To resolve this dashboard key error, please submit an issue report to Vapi support with the following format:
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Email: [your email]
Organization ID: 2d986094-8c9d-4791-af4b-71a6945cf834
Agent ID: d018e545-263d-4683-a162-115e15f716f1
Issue: "Invalid Key" error when using the "Talk" button in dashboard; private key is being used by the web interface.
Screenshot: [attach your error image]
Steps tried: Recreated keys, deleted private key, used only public key—issue persists.
This ensures the support team has all details needed for a fast resolution. (See the [Vapi issue reporting guide](https://docs.vapi.ai/issue-reporting) for more details.) Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
c
Hi, thanks for reaching out.
Could you please provide some more details around the issue you're facing>