Support, I still can't access my live account, no response on my emails for a week now. My access was removed without any notification to me at all and I still don’t have access?? I was told by your support you no longer support hotmail accounts? so I setup a gmail account (jackpieron@gmail.com) and was told my old account (jpieron@hotmail.com) would be linked to the new one. See email below. This was never done and no one is responding to me? Can someone fix this? Thanks, Jack "Once you provide the new email, I will have our team manually link it to your existing organization. This will give you full access back to your live assistants and settings without disrupting your production app. Standing by for your reply so we can get this fixed for you. Best, Vapi Support "

Jack, thanks for your patience. Your account access issue requires manual intervention by support, as outlined in our internal documentation. Please reply with both your old (jpieron@hotmail.com) and new (jackpieron@gmail.com) emails in this thread so we can escalate your case for urgent review and linking. Our team will prioritize unblocking and linking your accounts as soon as possible. For reference, this process is handled via Dodgeball and may require escalation if not resolved immediately ([internal documentation](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)). Source: - [Internal Support Documentation Account Management & Login Issues](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)

You have the emails already.

Hi, Apologies for the delay in response. As checked, I can see that the request to link your accounts has been done from our end. Please confirm