Hey everyone 👋 looking for help with fallbackPlan...
# office-hours
r
Hey everyone 👋 looking for help with fallbackPlan not triggering on voicemail / no-answer. fallbackPlan not triggering on no-answer or voicemail with dynamic transfer — anyone solved this? Setup: warm-transfer-experimental mode, destination supplied dynamically via transfer-destination-request webhook. Webhook returns: json{ "destination": { "type": "number", "number": "+1XXX", "transferPlan": { "mode": "warm-transfer-experimental", "timeout": 30, "fallbackPlan": { "message": "Line unavailable, let me take your details.", "endCallEnabled": false } } } } Issue: transfer connects, but timeout is ignored, voicemail picks up, caller gets stuck, fallback never fires, assistant never resumes. Same with timeout: 15. Has anyone gotten fallbackPlan to work with dynamic destinations via webhook? Is there a voicemail detection flag I'm missing? Or do I need to use Twilio status callbacks instead?