{"level":50,"time":1778601487585,"
# general-english
g
Copy code
{
  "level": 50,
  "time": 1778601487585,
  "timestamp": 1778601487585000000,
  "severityText": "ERROR",
  "severityNumber": 17,
  "body": "Orpheus WebSocket error",
  "traceId": "019e1",
  "attributes": {
    "service": "call",
    "category": "voice",
    "event": "assistant.voice.requestFailed",
    "eventStatus": "fail",
    "orgId": "",
    "subscriptionId": "",
    "provider": "orpheus",
    "voiceId": "Jess",
    "error": "Unexpected server response: 500",
    "traceId": "019e1c"
  }
}
a
hey, according to the status page everything is working. Did you test the call again? I'm wondering if it was something transient with orpheus Can you also test with a different voice too and see if jsut that voice is affected?
g
yes i have over 50 calls failing in prod
a
you should likely opens a ticket in #1211483291191083018 i don't see anything about an outage at the moment but if that changes i will report back. asking
g
I did
i can give you multiple call-ids affected by it
a
i'm not able to investigate your case, support will have to assist here but i have asked if there is any outage and will report back on that
g
"endedReason":"call.in-progress.error-vapifault-vapi-voice-failed",
so how can i connect with support, just via this "ticket" i opened?
a
yes and i've asked internally as well if there is something going on. I will report back once i hear. I'm sorry you are dealing with this
g
ty
a
okay, eng believes this to be a transient issue and has applied an adjustment - could you try again and if it's still an issue can you share a call id?
g
will do so
thanks