Hello, I have a bot that I use to help train my team, but as of today it just says "Hello" and then does not continue the conversation. Here is the ID for one of them, but they are all behaving this way: 019e2298-9734-799e-9a66-e216baa364c5 Any assistance would be greatly appreciated. Thank you.

Hey, sorry you’re dealing with this. If the bot says “Hello” and then stops, it’s usually related to the model/provider failing after the first response or a tool/webhook issue in the flow. I can help you troubleshoot it directly. Are you seeing any errors or failed events in the logs for that assistant ID after the greeting? @Nick

Hi, I’d be happy to help. It sounds like there may be an issue with the bot’s prompt, workflow, or API configuration causing it to stop after the initial greeting. If you’d like, I can take a look at the bot setup and troubleshoot why all of them are behaving this way. Feel free to share more details, and I’ll help you fix it quickly. @Nick

@Nick be weary they're going to try and charge you lol @Adam @Matt If you're hearing the greeting but nothing else 9 times out of 10 its your LLM failing. Make sure you're openai api key is still valid. If it is try changing models. You can also see why it's failing on this page: https://dashboard-weekly.vapi.ai/logs

Hi Nick, I reviewed the call ID, and it looks like the audio is being sent to ElevenLabs but no spoken response is being returned. the most likely cause is that your ElevenLabs account may be out of credits, or there may be an issue with the current voice model. Could you please check your ElevenLabs credits and also try switching to a different voice model once to test? Best, Akash Biswas Customer Support