@Vapi @Vapi Support Bot When the order number ID is provided in English, the agent successfully detects and processes it. However, when the ID is given in Polish, the agent fails to recognize it. ### Observed Behavior - Works fine when ID is entered in English. - Does not work when ID is entered in Polish. Is there a recommended configuration or workaround to ensure the agent can handle IDs provided in Polish as well? I am using Deepgram Nova-3 Call ID: 019e3a38-89d7-722f-a6ee-a445ca1e81fb

Hi, thank you for reaching out. You can check by using different model and confirm back if the issue is persistent

I’ve tested this with different transcribers, and the issue persists: When the order number is provided in Polish, the agent often misses some of the characters. - Sometimes it skips letters. - Sometimes it skips digits. - The order number is given one character at a time, but the agent still fails to capture it correctly. In contrast, when the order number is provided in English, the agent consistently detects the full alphanumeric ID without errors.

Hi, apologies for the inconvenience. Could you please share the call ID for the issue you are facing so we can investigate it further from our end?

Deepgram Nova‑3 was unable to recognize order IDs in Polish, consistently missing some characters. This issue has been resolved by using the Azure transcriber.

Thank you for the confirmation.