@Vapi@Vapi Support Bot can someone please help us investigate the root cause? We don;t see any other details in the logs. Currently, its affecting all the customers
s
Sarthak ( Vapi )
05/18/2026, 6:45 PM
Getting this error- Couldn't Transfer Twilio Call. Error: Authenticate
Sarthak ( Vapi )
05/18/2026, 6:45 PM
Likely some auto token updation for twilio, please re-check auth token added to vapi.
j
jay
05/18/2026, 6:50 PM
Thanks for the response @Sarthak ( Vapi ) , do we need to check the auto token for each phone numbers added via twilio or is there any twilio integration page on vapi that we can check?
s
Sarthak ( Vapi )
05/18/2026, 6:51 PM
Yes you have to check for all phone numbers, usually one account have one auth token, and multiple phone number, so if updated, you have to update for every phone number.
j
jay
05/18/2026, 7:10 PM
Thanks! Updating the tokens worked. We can close this