Google Auth Loop / Instant Logout
# support
p
experiencing a login loop on my laptop when signing in via Google Auth. The dashboard loads successfully for a brief second, but then immediately redirects me back to the login page. Details: Account Email: aromoscoinvestor@gmail.com Organization ID: 86542c23-e7cb-4665-8919-f23ea730727e Error Message: None. No error is displayed on the UI; it just silent-redirects back to login. Troubleshooting already tried: Cleared browser cache and cookies. Tried in Incognito mode and the same thing happens. Has anyone else encountered this, or can the team check if there's an issue with my org/token authentication
s
Hi, thanks for reaching out.
Could you please send us a screen recording?
That would help us investigate this further.
u
same issue i also face inn my colleague laptop its work but in my laptop its doesnt i did all the things but the issue is same
s
Could you share a screen recording of the login loop happening? Also, if you're able to open your browser's developer tools (F12), go to the Console tab, and check if any errors appear during the redirect, that would be really helpful. Even a screenshot of the console output would work.
That should help us figure out whether this is account-specific or something tied to your browser or device setup.
s
Hi, Thanks for the video - we've investigated this and your account is in good standing. No bans, suspensions, or issues on our end.
The login loop you're experiencing is a known timing issue between Google's OAuth flow and our dashboard - it's not specific to your account. In some cases, the session doesn't fully establish before the dashboard tries to load, which triggers a redirect back to login.
Things to try right now: 1. Try a different browser - Chrome or Firefox with no extensions. If you're on Safari, its tracking prevention can interfere with the session persisting 2. Allow third-party cookies for
dashboard.vapi.ai
- in Chrome: Settings → Privacy → Cookies → Allow third-party cookies 3. Try on mobile - iOS Safari and Android Chrome often work when desktop doesn't 4. Use email + password - go to the login page, click "Forgot Password" to set a password for aromoscoinvestor@gmail.com, then log in that way as a workaround
Let us know if any of the above unblocks you.