The agent is configured to receive inbound calls and transfer them to the PBX, but for some reason, the agent receives a call from the same number and creates a loop. The agent talks with itself. Could you tell me where the calls are originating from toward the same voice agent? Outbound Call ID: 019e4c95-59aa-7000-80c2-aa1127fe2315 Org ID: 8f3f2706-9746-4546-b954-937c992805ea

Hey, Can you please share the call ID for the call where you faced this issue so we can investigate further?

Sure, 019e4c95-59aa-7000-80c2-aa1127fe2315, I have houndrer of call when the agent talks with itself.

Hey, in your assistant's configuration, both the system prompt _"Transfiere la llamada usando transfer\_call\_to\_altitude\_tool con el numero "+525540006523", solo si: El cliente lo solicita hablando de agente, ejecutivo o ser humano..."_ and the transfer_call_to_altitude_tool definition are hardcoded to transfer the call to the same number as your assistant's number To Resolve This 1. Go to your Assistant's configuration in the Vapi Dashboard. 2. Check the transfer_call_to_altitude_tool and update the destination parameter. Replace +525540006523 with the actual external phone number for your human agents or PBX routing queue. 3. Update your System Prompt so the instructions tell the assistant to use the new, correct agent number instead of +525540006523.