My client just told me no calls were coming through and they were hearing this when they called. They havent gotten a call through in 24 hours! What is the fix for this??

Hey Ryan, Could you please share the Org ID of the account where you are facing the issue? Kind regards, Akash

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Hi Ryan, I can see that your concurrency usage is currently within the limit. Could you please share more details about the issue you're experiencing? Kind regards, Akash

I had to pay for +1 concurrency for it to work again. For the last 24+ hours when that number was called it immediately would say "Concurrency Limit Reached" and hang up. I need to ensure this doesnt happen moving forward. My client is not happy that they missed a full day of calls due to this issue.

Hey Ryan, I just checked and found that your concurrency usage got stuck. I’m forwarding this concurrency limit issue to the team so it can be resolved as soon as possible. Kind regards, Akash

Ok but how can we prevent this moving forward. between this and the outages with you guys it is starting to be worrisome to use your service for real business lines..

Hey, I apologize for the issue. It looks like after yesterday's outage, some calls were stuck in the queue, and the concurrency limit didn't get reset (the outage was related to the DB provider, so all DB writes/reads failed ). We will ensure this won't happen again. Your frustration is justified, and I assure you that the team will hear your words.

Ok please alert me when my limit is reset

Oh my bad, your concurrency will be reset soon.

Yea but I figured it was temporary like it should be. I got the emails but I didnt think it was a permanent issue lasting 24+ hours

Yeah, it was on us. We will reset your concurrency shortly.

ok thank yu