Hi all - I've been working with the support team here in discord and to help them better be able to respond to tickets we will be piloting a new rule in the #1211483291191083018 forum. Currently there has been an influx of members in support threads asking folks who have opened a ticket there to contact them via DM. This puts a strain on the team that handles those tickets and makes it difficult for them to understand what it going on and if support is needed. This also makes it difficult for members opening tickets to know if they are working with someone from the Vapi team or not. I will begin moderating this to help them which will involve at first a warning to not do this but ultimately a ban if it keeps happening. We are also looking into making it more clear which commenters in the support threads are from Vapi (support is handled through another platform integrated via bot so investigating for now) While we want to remain open to those of you with businesses, please keep these posts within #1503535612689645679 This rule starts today. If you have questions, comments, or ideas please share them. This is meant to help give folks here a better experience