Chat with assistant is not working
# supportn
Nec
05/27/2026, 9:33 AMWhen I try to chat with my assitant I get immediatly "Sorry, there was an error processing your request" this has been ongoing since 24 hours
I cannot chat with my assistant to do tests
s
Shaunak
05/27/2026, 9:34 AMBoth will help us investigate this quickly.
Shaunak
05/27/2026, 9:34 AMHi,
Along with your Organization ID, could you also share a Chat ID where you experienced the error? You can find it in the Logs tab on the dashboard.
Shaunak
06/01/2026, 7:37 AMHi Necati,
Thanks for your patience
Shaunak
06/01/2026, 7:37 AMCould you try switching your org channel to Weekly from the Org Settings page in the dashboard and test chat again? I've attached a screenshot for reference.
Shaunak
06/01/2026, 7:37 AMLet us know if that resolves it.