I have created a new assistant and I am able to talk through web call with the "Talk" button, however when I try to use the text chat it only responds with "Sorry, there was an error processing your request." There are no logs present in the "Chat" tab under "Logs". Here is my organization ID: d197e942-6725-42e1-a33b-ef7ce1554e14 https://cdn.discordapp.com/attachments/1509200601433767989/1509200601701941278/Screenshot_2026-05-27_at_9.24.01_AM.png?ex=6a185017&is=6a16fe97&hm=edb0f249a3440ad9b361f533315b2f193e78916fcccee04bfd7e65a5919dc2f3&

Hey Will! Thanks for flagging this. The good news is your assistant is set up correctly, this one is on us. There's a known bug affecting the chat feature in the current dashboard layout for all users right now. Here's a quick workaround that should get you going: 1. In your dashboard, switch to the old layout (look for the layout toggle, usually in the top right or sidebar) 2. Try the chat from there One heads up: chat logs will still show as missing even on the old layout, so you won't see transcripts in the Logs tab just yet. But the actual chat back-and-forth should work. Our team is aware and actively working on a fix. I'll update you once it's resolved on the new layout too. Let me know if the workaround works for you! Regards, Chiranjeet Vapi Support

Thank you Chiranjeet, that is working for me