How to limit campaign concurrency to 2 simultaneou...
# support
ł
Hi team! Looking for guidance on how to properly limit concurrent calls in a campaign. MY SITUATION: - I uploaded a campaign of 150 contacts to test - Vapi launched 6-10 calls simultaneously - I need to limit it to maximum 2 simultaneous calls per campaign WHY: - I'm running outbound campaigns in Spanish for a real estate legal services business in Los Angeles - Coming from ElevenLabs where this was easy to control - Higher concurrency causes voicemail issues and gets flagged as spam by carriers - Need controlled pace to maintain call quality and reputation WHAT I'VE FOUND SO FAR: - The campaign object doesn't seem to expose a concurrencyLimit field directly - Support AI suggested building an external runner via Make.com or Node.js - This seems overkill for what should be a simple setting QUESTIONS: 1. Is there a way to set max concurrent calls per campaign directly in the dashboard or via API? 2. Can I reduce my account-level concurrency limit (Reserved Concurrency / Call Lines) to force campaigns to run slower? 3. Is there a recommended approach for users who need 2-3 concurrent calls instead of the default behavior? Any help would be appreciated! Happy to share my campaign ID privately if it helps diagnose. Thanks!
c
You can build custom logic on your server to create a call queueing system that acts as a concurrency limiter. We currently only set limits for total concurrency for the org
2 Views