Its been 3 days with no update to two major issues on your platform, I'd appreciate someone looking into this and actually providing a resolution, thank you. Ihttps://discord.com/channels/1211482211119796234/1509676670813077554

Hey Ella, I'm replying to the last ticket you opened. Please continue the conversation there so we can keep everything in one place. Thanks for your patience. Kind regards, Akash