Hey everyone I have encountered an Issue: Transfer Call - No Fallback When Destination Declines
When a user asks the AI assistant to transfer them to a human, and the destination number manually declines/rejects the call, the fallback message does not play on the user's side. Instead, the user continues to hear ringing with no response or fallback behavior.
Expected behavior: When the destination declines the call, a fallback message should play to the user (e.g., "The person you are trying to reach is unavailable.") and call should drop.
Actual behavior: User hears continuous ringing with no fallback message.
Steps to reproduce:
Configure transferCall tool with a destination number
User requests to speak to a human
Destination phone rings and the person manually declines the call
Observe that no fallback message plays and the call stays in ringing state
Is this a known issue? Is there a recommended way to handle this scenario?