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Concurrency stuck at -1
# support
m
Our organization’s concurrency is currently stuck at -1, which is preventing us from making calls impacting our clients and operations. Could you please assist in resetting it? I would also appreciate any insight into what may have caused the over concurrency issue so that I can address and prevent it on our end going forward. Organization ID: 9d9772f3-9eb6-4d88-a410-1b90f2fd7280
v
To check your current concurrency status and help diagnose the issue, try this API call:
Copy code
bash
curl 'https://api.vapi.ai/call' \
  -H 'authorization: Bearer {VAPI-PRIVATE-TOKEN}' \
  -H 'content-type: application/json' \
  --data-raw '{
    "assistantId": "{YOUR_ASSISTANT_ID}",
    "customer": {"number": "{CUSTOMER_NUMBER}"},
    "phoneNumberId": "{YOUR_PHONE_NUMBER_ID}"
  }'
If 
remainingConcurrentCalls
is negative or stuck, this typically requires Vapi support to reset your concurrency. Please contact support with your organization ID for a manual reset and review your recent call volume to avoid hitting concurrency caps in the future. According to the documentation, concurrency issues can occur if your call volume exceeds your plan's limit or if there is a desync in tracking active calls ([Vapi documentation](https://docs.vapi.ai/calls/call-concurrency)). Source: - [Understanding Call Concurrency](https://docs.vapi.ai/calls/call-concurrency)
m
@Vapi Support Bot
v
Your concurrency being stuck at -1 requires a manual reset by Vapi support. Please contact Vapi support with your organization ID and request a reset. To help prevent this in the future, regularly monitor your concurrency usage and avoid exceeding your plan's limit using the API:
Copy code
bash
curl 'https://api.vapi.ai/call' \
  -H 'authorization: Bearer {VAPI-PRIVATE-TOKEN}' \
  -H 'content-type: application/json' \
  --data-raw '{ "assistantId": "{YOUR_ASSISTANT_ID}", "customer": {"number": "{CUSTOMER_NUMBER}"}, "phoneNumberId": "{YOUR_PHONE_NUMBER_ID}" }'
For more details, see the [Vapi concurrency documentation](https://docs.vapi.ai/calls/call-concurrency). Source: - [Understanding Call Concurrency](https://docs.vapi.ai/calls/call-concurrency)
c
Hey, Currently, the concurrency for your org is 0. Can you confirm whether you are still facing any issues?
m
Hey I still have the same issue its still at -1 can you please reset it for me.
c
did a reset for your org
m
Thankyou. I would like to know the reason as to why it get`s stuck at -1 because after some 2-3 days I end up having the same issue, is itsomething I can solve on my end are there logs on your end that i can work with maybe.
c
it is a bug in concurrency counter we are workign on it
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