Hi, I’m building a voice assistant for a hair salon that receives a very high volume of calls. The issue is that my current cost is around €0.19 per minute, which becomes too expensive when the assistant handles many calls every day. For example, with around 35 calls per day, 22 working days per month, and an average call duration of 45 seconds to 2 minutes, the monthly variable cost can increase significantly. This makes it difficult to offer the client a simple flat monthly fee without losing margin. I’m looking for a more cost-efficient pricing model, ideally a flat-rate option, volume discount, or a way to reduce the cost per minute.

To reduce your per-minute cost, you should contact Vapi about their Enterprise plans with volume pricing, which are specifically designed for high-volume users like you. According to the documentation, "the more minutes you commit to, the better the per-minute rate"—so negotiating a custom plan could significantly lower your costs. Action step: Reach out to Vapi sales or support and request a quote for volume-based or flat-rate pricing based on your projected monthly usage. See [Vapi Pricing FAQ](https://docs.vapi.ai/faq) for more details. Sources: - [Vapi Pricing FAQ](https://docs.vapi.ai/faq) - [Discord conversation about Vapi pricing](https://discord.com/channels/1211482211119796234/1369028756592791662)

Message marked as helpful by @Rodrigo! 🎉

Hey Rodrigo, Cost depends entirely on the specific providers you choose (e.g., choosing a high end voice provider vs. a standard one), we recommend checking the Billing or Usage section of your dashboard. There, you can see a real time breakdown of costs for your test calls, which will give you the most accurate estimate for your specific configuration. Kind Regards, Akash

Hi @Akash Biswas , Thanks for your reply. My use case is a voice assistant for a hair salon with a high volume of inbound calls. Based on our estimates, we expect between 600 and 2,200 minutes per month initially, with the possibility of scaling to more clients later. At the current estimated cost of around €0.19 per minute, the unit economics are difficult for us, especially if we want to offer the client a predictable monthly fee. Could you please provide information about Enterprise or volume-based pricing for this use case? Specifically, I would like to know: 1. Whether Vapi can offer a lower per-minute rate based on committed monthly usage. 2. Whether there is any flat-rate or fixed platform fee option. 3. What monthly volume would be required to access better pricing. 4. Whether you can recommend a lower-cost provider configuration for STT, LLM and voice while maintaining acceptable quality in Spanish. Our goal is to reduce the effective per-minute cost and make the service commercially viable. Kind regards, Rodrigo

Hey Rodrigo, thanks for your patience, 1. Yes, Vapi offers volume-based pricing discounts for customers with consistent monthly usage, so the more minutes you commit to, the better the per-minute rate, ref: https://docs.vapi.ai/faq 2. Vapi also offers Enterprise plans with reserved capacity, higher rate limits, and SLA support for larger deployments, ref: https://docs.vapi.ai/enterprise/plans 3. reach out through the Enterprise/Sales page: https://vapi.ai/sales , https://docs.vapi.ai/enterprise/plans 4. there is no specific recommendations for a cost-optimized Spanish language provider stack, you can reach out to the team Kind Regards, Akash

Hello,

Hey Rodrigo, Please fill out the form at https://vapi.ai/sales, and a member of our team will reach out to you. Kind regards, Akash

Thank you

Please feel free to reach out if you ever encounter any issues or have any questions. Kind regards, Akash