Problem
# support
r
I have a problem with vapi voice AI agent. My main problem is when ever the AI agent having a call with an American person or British person. They didn't get the right words what the customer is saying him.
c
can you share the call id where you have faced this issue
a
Hi @Rehan , I can help troubleshoot this. It sounds like the speech recognition or transcription settings may not be handling different accents (American/British) correctly. I've worked with Vapi voice agents and can help improve recognition accuracy, STT configuration, and prompt settings to make conversations more reliable. Feel free to share your current setup and I'll take a look.