Calls taking way too long to start... on Web UI + ...
# supportb
buytslacalls_
06/08/2026, 2:49 AMI'm wondering if it has to do with # of calls/assistants in my organization.
API calls to even lookup a call by call_id or assistant id are taking longer as well
ea579a68-b1d7-4250-80ce-9e347e3392f7 <-- organization ID
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Chiranjeet Mishra
06/08/2026, 2:49 AMHi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
Chiranjeet Mishra
06/08/2026, 2:52 AMHey, how much time is it taking right now? Was it lower earlier with the same number of calls/assistants?
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buytslacalls_
06/08/2026, 3:23 AM30 seconds
buytslacalls_
06/08/2026, 3:23 AMbefore it was like 5 seconds
buytslacalls_
06/08/2026, 3:23 AMlike months ago
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Chiranjeet Mishra
06/08/2026, 5:13 AMHas it been taking 30 seconds for the past month?
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buytslacalls_
06/08/2026, 6:31 AMyes
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Chiranjeet Mishra
06/08/2026, 7:01 AMok im investigating this
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buytslacalls_
06/09/2026, 3:08 PMany update?
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Chiranjeet Mishra
06/09/2026, 4:03 PMI'm unable to replicate this. Can you add me to your org so I can check your org itself, priyanshuranjan0001@gmail.com
Chiranjeet Mishra
06/11/2026, 2:08 PMHey, checking up if you are still facing this issue