I wanted to purchase credits, but when I tried to buy them, an error message popped up saying that the card was invalid, even though I received a notification that the bank had approved the transaction and the bank had confirmed it. However, the credits were not purchased because you rejected the payment. Could you please help me with this issue?

Hey, We’re sorry for the issue you’re facing. In most cases, this happens when the card details were not fully saved correctly on the account. We understand the frustration this can cause. Please try the following steps once more: • Re-enter your card details • Click the checkmark button to save the payment method • Once saved successfully, try adding credits again After saving, you should see the card details masked along with a confirmation message. https://cdn.discordapp.com/attachments/1514149094124163114/1514149555430490204/image.png?ex=6a2a5129&is=6a28ffa9&hm=e19ff4fc15f63240d2a579596aa1ff34c3d674e0f43d8e5dbe7316fa1ab04532&

I did it but got this error also with diffrent card https://cdn.discordapp.com/attachments/1514149094124163114/1514151903330697276/image.png?ex=6a2a5359&is=6a2901d9&hm=34a89c91a5fefe27601fb27524b81a77079414fc5d37d6e363ab359502851107&

Are you using a prepaid card?

Yes it is

Please try with a credit card

But we don't have card like this. Why prepaid card are not working?

Prepaid cards are not supported. You can also try with a debit card that is not prepaid

Okey i will try later bcs now i dont have access to card like that

sure let me know if it works

But my question i saw previous bill and i paid with prepaid card so this is something new that u not respect prepaid?

Not all prepaid cards are declined, but some prepaid cards don't have a registered billing address. Our payment flow validates the address, which can cause a decline if the card doesn't support AVS and the card's CVC is invalid.