Hey team, I need your help investigating a stuck call because API tooling returns 0 logs/webhook entries for it, leaving me with zero visibility. * Call ID:

019eb2f7-f441-7000-8958-187917d50530

* Status: Stuck

in-progress

for > 24h (Started:

2026-06-10T19:17:35Z

) * Type:

webCall

(Daily) | Cost:

0

### 🔍 The Core Issues: 1. No Logs Available: Querying the API for call/webhook logs for this timeframe returns absolutely nothing (

0 entries

). 2. Timeouts Ignored: The call bypassed

maxDurationSeconds: 3600

(1h),

silenceTimeoutSeconds: 40

, and

customerJoinTimeoutSeconds: 90

. ### ❓ What I need: * Can you check your backend logs for this Call ID to see why it's a "zombie" and why no logs were generated/saved?