Hissing sound with Azure voice
# support
l
Hi I ran into this strange issue where the Azure voice suddenly become high-pitch hissing sound and it can no longer be recognised as speech. This looks like some encoding/decoding issue with the audio. The call ID is 712d0f0d-bde2-46a4-a6d6-33fa49407408
v
Hi @LeeThree, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
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### Answer Sorry, I wasn't able to find any information about your question.
Got it. Tagging @User for additional help.
s
Let me check.
Does this happen in every single call?
l
No it happens in about 1 in 10 calls
s
Okay. Looks like there is some bug in the AudioVolumeBuffer. I will forward this to the team.
l
OK. Thanks for investigating!
Hi is there an update? We are still seeing this issue
Call ID: dc89fd45-d2f8-4046-8d32-581fafc22165
v
Got it. Tagging @User for additional help.
s
It is a bug from Azure Voice Provider
l
are you suggesting us not to use Azure?
s
Yup.
use 11lab or play.ht