Hissing sound with Azure voice
# supportl
LeeThree
04/26/2024, 10:50 AMHi I ran into this strange issue where the Azure voice suddenly become high-pitch hissing sound and it can no longer be recognised as speech.
This looks like some encoding/decoding issue with the audio. The call ID is 712d0f0d-bde2-46a4-a6d6-33fa49407408
v
Vapi Support
04/26/2024, 10:50 AMHi @LeeThree, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
Vapi Support
04/26/2024, 10:50 AM### Answer
Sorry, I wasn't able to find any information about your question.
Vapi Support
04/26/2024, 10:51 AMGot it. Tagging @User for additional help.
s
Sahil
04/26/2024, 12:56 PMLet me check.
Sahil
04/26/2024, 1:20 PMDoes this happen in every single call?
l
LeeThree
04/26/2024, 1:21 PMNo it happens in about 1 in 10 calls
s
Sahil
04/26/2024, 1:23 PMOkay. Looks like there is some bug in the AudioVolumeBuffer. I will forward this to the team.
l
LeeThree
04/26/2024, 1:24 PMOK. Thanks for investigating!
LeeThree
05/21/2024, 9:38 AMHi is there an update? We are still seeing this issue
LeeThree
05/21/2024, 9:38 AMCall ID: dc89fd45-d2f8-4046-8d32-581fafc22165
v
Vapi Support
05/21/2024, 9:39 AMGot it. Tagging @User for additional help.
s
Sahil
05/21/2024, 12:03 PMIt is a bug from Azure Voice Provider
l
LeeThree
05/21/2024, 1:00 PMare you suggesting us not to use Azure?
s
Sahil
05/21/2024, 1:40 PMYup.
Sahil
05/21/2024, 1:40 PMuse 11lab or play.ht
m
Mightyfapper
06/20/2024, 2:38 PMstill having this issue
Mightyfapper
06/20/2024, 2:39 PMi think it happens consistently when the assistant is interrupted