----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Outbound Sales Example]() * [List Calls]() * [Delete Assistant]() * [Create Phone Call]() -----------------------------

### Answer It sounds like you're facing a challenge with the call forwarding feature and integrating it with your business number so that the Vapi virtual assistant becomes active during calls to your business number, not just when the Vapi number is directly called. Vapi allows for call transfers through the

transferCall

function when a

forwardingPhoneNumber

is specified in the assistant's settings [(1)]() . However, if the virtual assistant isn't activating as expected when calls are made to your business number, it could involve a more specific configuration issue that isn't directly addressed in the provided documents. For detailed assistance with this specific setup and troubleshooting, please reach out to Vapi's support team for guidance tailored to your configuration and requirements.

Got it. Tagging @User for additional help.

It only works when 5138776305 is called but no one has that number

I put my number in my portal as a forwarding number but still nothing

Its no error its jkust ringing like normal

if you are using elevan labs there is meticulous emotional prompting that it supports, I haven't tried this is vapi but in general if you want the AI to understand emotions and produce it organically that is a planned feature using hume.ai which is not publicly available yet.