An error occurred in this call: pipeline-error-fir...
# support
When using 11labs voices with the multilingual v2 I get the error "An error occurred in this call: pipeline-error-first-message-failed"
Hi @Marco, I'm an AI assistant for Vapi. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [List Calls]() * [Create Phone Call]() * [Get Call]() * [Outbound Calling]() -----------------------------
### Answer The error "pipeline-error-first-message-failed" you're encountering generally indicates a failure during the initial phase of the call processing pipeline. This could be related to a configuration issue with the ElevenLabs voice setup or the multilingual setting. Unfortunately, the provided documentation does not cover specific error codes or troubleshooting steps for this particular scenario. For detailed support and to resolve this issue, please reach out to Vapi's support directly at [Contact Us]( They should be able to provide more specific guidance on resolving errors with ElevenLabs voices and multilingual settings.
Got it. Tagging @User for additional help.
call id?
its a custom voice and im just trying it out on a free account, can that be the reason?
That is most likely the reason but still let me check the error log
eleven-labs-free-plan-detected-unusual-activity @Marco
Exact Error message
right, thanks a lot. Great response time hehe.