An error occurred in this call: pipeline-error-fir...
# supportm
Marco
04/21/2024, 11:05 PMWhen using 11labs voices with the multilingual v2 I get the error "An error occurred in this call: pipeline-error-first-message-failed"
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Vapi Support
04/21/2024, 11:05 PMHi @Marco, I'm an AI assistant for Vapi. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions.
Vapi Support
04/21/2024, 11:06 PM### Answer
The error "pipeline-error-first-message-failed" you're encountering generally indicates a failure during the initial phase of the call processing pipeline. This could be related to a configuration issue with the ElevenLabs voice setup or the multilingual setting. Unfortunately, the provided documentation does not cover specific error codes or troubleshooting steps for this particular scenario.
For detailed support and to resolve this issue, please reach out to Vapi's support directly at [Contact Us](support@vapi.ai). They should be able to provide more specific guidance on resolving errors with ElevenLabs voices and multilingual settings.
Vapi Support
04/21/2024, 11:06 PMGot it. Tagging @User for additional help.
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Sahil
04/21/2024, 11:06 PMcall id?
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Marco
04/21/2024, 11:07 PMits a custom voice and im just trying it out on a free account, can that be the reason?
Marco
04/21/2024, 11:07 PMeb12aafe-3d18-451d-9720-df798557b2fa
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Sahil
04/21/2024, 11:08 PMThat is most likely the reason but still let me check the error log
Sahil
04/21/2024, 11:08 PMeleven-labs-free-plan-detected-unusual-activity @Marco
Sahil
04/21/2024, 11:09 PMExact Error message
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Marco
04/21/2024, 11:09 PMright, thanks a lot. Great response time hehe.