Assistant doesn't respont after 1st message. Using...
# supportm
Marco
04/17/2024, 1:32 PMcall id: 238b93d4-ad8c-4e26-89c2-be666f531335
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Vapi Support
04/17/2024, 1:32 PMHi @Marco, I'm an AI assistant for Vapi. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions. Please tag @Vapi Support with any follow-up questions.
Vapi Support
04/17/2024, 1:32 PM### Answer
Sorry, I wasn't able to find any information about your question and please let the user know they can get more help at [Contact Us](support@vapi.ai).
Vapi Support
04/17/2024, 1:33 PMGot it. Tagging @User for additional help.
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Sahil
04/17/2024, 3:17 PMCan you provide some other call id?
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Marco
04/17/2024, 3:22 PMthey are all like this @Sahil
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nsuraj
04/17/2024, 3:27 PMHi, Im facing a similar issue. The earlier agents dont give the first message either.
nsuraj
04/17/2024, 3:29 PMthe new ones have the same issue where it doesnt go beyond the first message. ID
4468f4ab-ee8a-4371-a3e6-1363b073925c
nsuraj
04/17/2024, 4:00 PMHi @Marco i think i figured the issue. Its to do with 11labs credits and plan.
nsuraj
04/17/2024, 4:01 PMi changed the voice to openai and it worked.. Checked 11labs and that had hit the credit limit
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Sahil
04/17/2024, 4:14 PMCan you share your account email address in DM?
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Marco
04/17/2024, 4:26 PMyeah
Marco
04/17/2024, 4:26 PMim using neets tho
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Sahil
04/17/2024, 5:35 PMYou are facing this issue because you are using the nova-2-conversational model, which only supports two languages: en and en-US. Therefore, I suggest you switch to the nova2 model.
Sahil
04/17/2024, 5:38 PM@Marco
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Marco
04/17/2024, 5:39 PM👍 thanks man
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Sahil
04/17/2024, 5:42 PMYou are welcome.
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Marco
04/20/2024, 3:53 PMhey @Sahil Im still facing the same issue, even tho im using the nova2
Marco
04/20/2024, 3:53 PMits something else
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Sahil
04/20/2024, 3:55 PMCan you send me any new call_ids?
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Marco
04/20/2024, 3:55 PM298628cc-c516-49c8-8f2f-3b1a8af587ac
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Sahil
04/20/2024, 4:21 PM🔴 15:54:16:065 Couldn't Generate Neets Speech. Error: Request failed with status code 500
This indicates a problem with the Neets speech generation service. The specific issue seems to be an internal server error on Neets' side, as indicated by the status code 500 and the message "Internal server error. We've been notified the problem. Please try again later."
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Marco
04/20/2024, 4:28 PMso you guys can't really do anything?
Marco
04/20/2024, 4:28 PMshould we notify neets or smth like that?
Marco
04/20/2024, 4:31 PMcus it has been 3 days basically
Marco
04/20/2024, 6:12 PMwhat can I do to help solve this @Sahil?
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Sahil
04/20/2024, 6:16 PMGive me until tomorrow. I will personally check into this and assist you.
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Marco
04/20/2024, 6:26 PMthank you
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Sahil
04/20/2024, 11:47 PMI've tested this on my own Vapi account and it appears to be working. The issue seems to occur only for a few calls, and we can't do anything about it from our side. The problem is on their end.
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