Call Hangup with Ended Reason phone-call-provider-...
# supports
schmidt
04/16/2024, 4:28 PMIn Inbound calls I get many calls hangup with Ended Reason "phone-call-provider-closed-websocket"
I use Vonage like phone provider
v
Vapi Support
04/16/2024, 4:28 PMHi @schmidt, I'm an AI assistant for Vapi. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions. Please tag @Vapi Support with any follow-up questions.
Vapi Support
04/16/2024, 4:28 PM### Answer
The "phone-call-provider-closed-websocket" ended reason signifies that the call was terminated because the connection to the phone call provider was closed unexpectedly. This can occur for various reasons, including network issues or disruptions in the connection between Vapi and the telephony provider [(1)]() .
Vapi Support
04/16/2024, 4:28 PMGot it. Tagging @User for additional help.
s
Sahil
04/16/2024, 4:41 PMPlease provide your call id
s
schmidt
04/16/2024, 4:41 PMe15a9b23-7905-47de-a477-e1d53160fdd7
97577410-255e-413a-be11-2275410f9718
schmidt
04/16/2024, 4:43 PMU think twilio is better ?
s
Sahil
04/16/2024, 4:48 PMYeah based on the experience that I had with Twilio.
Sahil
04/16/2024, 4:50 PMIt is most likely due to 11labs' slowness in speaking foreign languages, which is causing the phone provider to close the websocket.
s
schmidt
04/16/2024, 4:58 PMAnd how I can resolve this issue ?
s
Sahil
04/16/2024, 5:01 PMTry changing switching your voice to some other provider.
s
schmidt
04/16/2024, 5:03 PMno I can't do that its my voice clone
s
Sahil
04/16/2024, 5:04 PMThen, can you try with a Twilio number?
s
schmidt
04/16/2024, 5:19 PMOk I will try