Twilio account setup
# supporta
andromate12357892
04/07/2024, 5:48 PMHello, I live in Europe and I purchased a Twilio number from Ireland. I have set up a webhook for inbound calling, but when I tried to add the account SID and auth to Vapi, it didn't accept them. Can you please let me know why this is happening and how I can configure it properly? Thank you.
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Sahil
04/07/2024, 5:56 PMHey @andromate12357892 , can you share what’s the issue that you are getting?
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andromate12357892
04/07/2024, 6:00 PM@Sahil Thanks for the swift response. I have a couple of numbers, the one that I got when creating the Twilio account and the other one I have bought. If I try to add the account Sid and auth for the one I have bought ( meaning, the one in Ireland) then it won't allow me to add those values. Therefore, I couldn't make inbound or outbound calls. If I change it to the US then it does accept those two values.
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Sahil
04/07/2024, 6:01 PMCould you please exactly share the screenshot of the error you are getting?
I feel like you are using the wrong credentials.
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andromate12357892
04/07/2024, 6:01 PMSure, just a moment.
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Sahil
04/07/2024, 6:02 PMOkay.
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andromate12357892
04/07/2024, 6:18 PMInbound calling works now. Thanks. The next issue I have is, in the middle of the call, the agent will end the call. It will say, transferring the call now and ended. Weird
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Sahil
04/07/2024, 6:25 PMVapi issue. It will be fixed within few days
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andromate12357892
04/07/2024, 6:36 PMIs it the same with the custom code too? I have been testing it from the dashboard.
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Sahil
04/07/2024, 6:42 PMYup.
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nikhil
04/08/2024, 4:04 AMSorry about that, transferring call is definitely not broken (or at least not that I know of). Send
callIda
andromate12357892
04/09/2024, 4:30 PM@nikhil it does work now. May I know, where could I get a voice for multilingual support? Such as Swedish or Danish?
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nikhil
04/09/2024, 4:32 PMa
andromate12357892
04/09/2024, 5:29 PMI have checked deepgram and talkscriber and I couldn't able to change the language besides English. Each time I change the language, it will automatically change back to English. I have set the voice to 11labs and Azure.
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Kachinni
04/09/2024, 6:46 PM@nikhil I'm having the same problem here since morning... I'm trying to change it to spanish, but it goes back to english "en"
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nikhil
04/09/2024, 6:48 PMyes i think you're right. working on the fix. please give us till end of day
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andromate12357892
04/09/2024, 7:13 PMYes, take your time. 🙂
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nikhil
04/10/2024, 4:55 AMmost likely end of tomorrow. we're still going
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andromate12357892
04/12/2024, 4:58 PMHow is the outbound call working? I have set up Twilio and the inbound calls work fine but the outbound calls show it's on the queue but don't receive the call. Is it using the number I have connected from Twilio? How is that working? How long should I have to wait before I receive the call? @nikhil thanks
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nikhil
04/12/2024, 8:39 PMyou can check your twilio account for status on the outbound calls
nikhil
04/12/2024, 8:39 PMit's usually instant
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