Outbound phone number is not working
# supportc
chefcharles8005
04/04/2024, 2:45 PMHi, I signed up for a paid account. I can't seem to get the outbound number to save to my account. I've purchased numbers, tried to import my number from twillio, but it's not working. How do I configure this?
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Sahil
04/04/2024, 3:12 PMWhat is the exact issue that you are facing? @chefcharles8005 Can you share the screenshot of it?
c
chefcharles8005
04/04/2024, 5:08 PMwhen i add my twilio outbound phone number and save it, i can see it but when i refresh it's not showing for my assistant.
chefcharles8005
04/04/2024, 5:09 PMis says it's added to the queue, do i wait for your side to set it up? what now?
chefcharles8005
04/04/2024, 5:10 PMi've also tried it with the numbers you provide to buy but that doesn't seem to work either, is it possible to use the numbers you sell for $2 a month for outbound calls? i'm fine either way, I just want to get this live so I can start using it
chefcharles8005
04/04/2024, 5:15 PMinbound seems to work, i'm just not sure if outbound is working or not, that's what i need help with.
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0xpranjal.eth
04/04/2024, 8:46 PMHey @chefcharles8005 , you can use the number provided by Vapi for outbound and inbound calls. You can place an outbound call from one of your phone numbers using the /call/phone endpoint. If the message will differ with each call, you can specify a temporary assistant in the assistant field. For reusing an assistant, specify its ID in the assistantId field.
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nikhil
04/08/2024, 3:40 AMfor outbound, we need you to bring your own numbers
nikhil
04/08/2024, 3:40 AMif they work for inbound, they'll work for outbound
nikhil
04/08/2024, 3:41 AMyou do seem to follow the right steps (just put the number you want to call + assistant), and it should give you a ring
nikhil
04/08/2024, 3:41 AMmaybe import your number from twilio and see what error you see on twilio