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elevenlabs not working
# support
s
It says voice failed when using elevenlabs. I am using external api for elevenlabs
j
do you have a Call ID?
s
1 sec
j
ah okay i guess you have to do this w/ an external API, i didnt know that
s
for getting caller id?
d89ed1f1-186c-4976-b543-e89cfd1aafa8
this is call id
@jayvapi.ai
"endedReason": "pipeline-error-eleven-labs-voice-failed", this is the reason
j
ah gotcjq
i'll follow up
s
i am using free account in eleven labs
will the be a issue?
j
not that i know of
s
do you able to create assistant using eleven labs tts?
j
i think it's an error on 11Lab's end
of the processing pipeline
yeah i use 11Labs a lot in the Dashboard
s
but why cant i?
do i need to create new account for vapi?
j
i'll send the engineers the callID, cause as far as I know you should be able to use it
s
ok please
j
just sent over, will let you know as soon as i hear back 🙌
s
what can I do with the callID?
j
i give it to the engineers so they can try to identify the issue
s
ok
j
Here's info we have from 11Labs: Unusual activity detected. Free Tier usage disabled. If you are using a proxy/VPN you might need to purchase a Paid Plan
s
Thanks brother. That was quick and clear
j
you're welcome!
s
@jayvapi.ai
this call never ends
n
it will silence time out
you should be using /call/phone to start calls though
s
@nikhil what is the value of silence timeout duration
c
thanks for the explanation, would be convenient to mention this on the dashboard
s
30s
n
100%, we're working on exposing these logs on the dashboard so you don't get blocked on us
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