markus
05/03/2024, 3:14 PMVapi Support
05/03/2024, 3:14 PMVapi Support
05/03/2024, 3:14 PMVapi Support
05/03/2024, 3:14 PMforwardingPhoneNumber
attribute should be set up properly in your assistant's configuration to enable call forwarding [(2)]() .
3. **Verify Twilio Number and Configuration**: Since the call is set up on Twilio, ensure that the Twilio number is correctly linked to your Vapi account and that there are no restrictions on your Twilio account that might prevent forwarding, especially for international numbers. Also, check if the Twilio number has voice capabilities enabled and is not restricted to trial account limitations if applicable.
4. **Inspect Call Logs for Errors**: The "Ended Reason" information in your call logs can provide valuable insights. If the call shows as forwarded but does not connect, it might be due to network issues, settings on the recipient's phone, or configurations on Twilio's side [(3)]() .
5. **Consider Twilio's Trial Account Limitations**: If you're using a Twilio trial account, there might be limitations on calling specific types of numberVapi Support
05/03/2024, 3:34 PMmarkus
05/03/2024, 3:37 PMmarkus
05/03/2024, 3:39 PMSahil
05/03/2024, 3:57 PMmarkus
05/04/2024, 10:28 AMSahil
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05/05/2024, 8:46 AMmarkus
05/06/2024, 9:35 AMSahil
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